Privacy Policy

Last updated: February 23, 2026

Who We Are

This website is operated by Elite Spray Foam Kokomo. This privacy policy explains how we collect, use, and protect your personal information when you visit elitesprayfoamkokomo.com.

Information We Collect

We collect information that you provide directly when you:

  • Fill out a contact or quote request form (name, phone number, email address, project details)
  • Call us using a phone number listed on this site
  • Text us using a phone number listed on this site

When you submit a form, we also collect:

  • IP address and approximate geographic location (city, region, country)
  • Browser and device information (user agent)
  • How you found our site (referral source, landing page, advertising click identifiers)

We also collect limited information automatically through cookies and analytics tools:

  • Pages visited, time on site, and general browsing behavior
  • Device type, browser, and approximate geographic location
  • Referral source (how you found our site)
  • Advertising click identifiers (e.g., Google click ID, Facebook click ID) when you arrive via an ad

How We Use Your Information

  • Form submissions: We use your name, phone number, and email solely to contact you about your project inquiry. We do not sell, rent, or share your personal information with third parties for marketing purposes.
  • Analytics: We use Google Analytics (GA4) and Microsoft Clarity to understand how visitors use our site so we can improve it. These tools collect anonymized usage data.
  • IP address & geolocation: Used to understand where inquiries come from and to prevent abuse (rate limiting).
  • Attribution data: Used to understand which marketing channels drive inquiries so we can invest in what works.
  • Advertising: We may use tracking pixels and remarketing tools (Google Ads, Facebook/Meta) to show relevant ads to people who have visited our site.

SMS/Text Messaging

By providing your phone number, you consent to receive text messages from Elite Spray Foam Kokomo related to your inquiry. Message types include project-related communications, appointment confirmations, and estimate follow-ups.

  • Message frequency varies based on your inquiry; these are not recurring marketing messages
  • Reply STOP to opt out of text messages at any time
  • Reply HELP for help or contact us at info@elitesprayfoamkokomo.com
  • Message and data rates may apply
  • SMS is not required to use our services or receive an estimate

Data Retention

Form submissions (name, phone, email, project details) are retained as long as needed to respond to your inquiry and then periodically deleted. We do not maintain a long-term database of customer inquiries on this website.

IP addresses used for rate limiting are retained for a short period (hours) and then automatically deleted.

Cookies & Tracking

This site uses the following third-party services:

  • Google Analytics (GA4): Measures site traffic and user behavior. Google may set cookies to distinguish users. Google Privacy Policy
  • Microsoft Clarity: Records session replays and heatmaps (mouse movements, clicks, scrolls) to help us understand user experience. Clarity masks sensitive input fields. Microsoft Privacy Statement
  • Facebook Pixel (Meta): May be used to measure ad performance and build audiences for remarketing. Meta Privacy Policy
  • Google Ads: May use Google Ads conversion tracking and remarketing tags to measure ad performance and show relevant ads. Google Ads Privacy Info

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Most browsers also allow you to block or delete cookies through their settings.

Third-Party Services

When you submit a form, we may notify our team via email (Cloudflare Email Service) and SMS (Twilio). These services process your contact information solely to deliver the notification. They do not store or use your data for any other purpose.

  • Cloudflare: Our site is hosted on Cloudflare, which processes all traffic to deliver and secure our website. Cloudflare Privacy Policy
  • Google Places API: We display real Google Reviews on our site, fetched server-side. No user data is sent to Google for this purpose.
  • CRM: We may use a customer relationship management system to organize and follow up on inquiries.
  • Call tracking: We may use call tracking services to measure which marketing channels generate phone calls. These services may use tracking phone numbers that forward to our business line. Calls to our tracking numbers may be recorded for quality assurance.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@elitesprayfoamkokomo.com.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have questions about this privacy policy, contact us at info@elitesprayfoamkokomo.com.